Book Delhi Metro Ticket: All lines in the Delhi National Capital Region (NCR), including the Gurugram Rapid Metro, are now covered by the Delhi Metro Rail Corporation’s (DMRC) WhatsApp-based ticketing system. To provide commuters with a convenient and effective means of transport, DMRC launched the WhatsApp ticketing service in partnership with Meta and its official partner Pelocal Fintech Pvt. Ltd.
Passengers can easily and swiftly buy tickets from the comfort of their homes or places of employment using the metro ticketing system, which is based on WhatsApp. Now covering all 12 metro lines and 288 metro stations in the Delhi National Capital Region (NCR), including the Gurugram Rapid Metro, the chatbot is accessible in both Hindi and English.
How to book a metro ticket from WhatsApp
- Send a message with the text “Hi” to +91 9650855800. You can also scan the provided QR code at any metro station.
- Select your preferred language.
- Tap on the “Buy Ticket” button.
- Enter your source and destination stations.
- Select the number of tickets you need
- Review your journey details and proceed to pay.
- You will receive a link for payment.
- Once you pay for the ticket, you will receive a QR-based ticket on WhatsApp.
Before booking a ticket keep in mind that:
- Users can generate a maximum of 6 QR tickets in a single transaction.
- Ticket booking is only available between 6 am to 9 pm for all metro lines and from 4 am to 11 pm for the Airport Line (Orange Line).
- Ticket cancellations are not permitted when using WhatsApp Ticketing.
- A minor convenience fee will be applied to credit/debit card transactions, while UPI-based transactions will not incur any convenience fee.
- Passengers have the option to book up to 6 QR-based metro tickets for a single journey.
- Each QR-based metro ticket remains valid for the entire day of purchase.
- After entering the metro station, passengers have a 65-minute window to exit.
In the meanwhile, you can scan the available QR code at the metro station’s entrance gate to utilise the QR-based ticket.
“Giving metro commuters the ability to buy tickets via a straightforward chat will greatly improve their travel experience,” said Vikas Kumar, Managing Director of Delhi Metro Rail Corporation (DMRC), in response to the innovation. Most Indians choose WhatsApp as their messaging app, and purchasing a metro ticket will now be as simple as messaging a friend or relative. We are sure that more commuters would decide to use the Delhi metro as their preferred means of transportation as a result of this integration.